From entry-level cover to fully comprehensive protection, our service plans are designed to suit a broad range of different operational requirements.
Why choose a Vapormatt service contract?
A Vapormatt service contract helps you: maintain reliable machine performance - reduce downtime and disruption - plan maintenance costs more effectively - access expert technical advice and support - benefit from faster breakdown response - protect your equipment investment over the long term.
Compare our service plans
| Features | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Unlimited telephone advice and support | ✓ | ✓ | ✓ | ✓ |
| Unlimited remote software support | ✓ | ✓ | ✓ | ✓ |
| Routine maintenance | — | ✓ | ✓ | ✓ |
| Full system check | — | ✓ | ✓ | ✓ |
| Priority breakdown response | — | ✓ | ✓ | ✓ |
| Fixed breakdown labour rates for the duration of the contract | — | ✓ | ✓ | ✓ |
| Vapormatt 4.0 | — | — | ✓ | ✓ |
| Breakdown labour support | — | — | ✓ | ✓ |
| All travel costs covered | — | — | ✓ | ✓ |
| Consumable wear parts | — | — | ✓ | ✓ |
| Advanced access to new technology | — | — | ✓ | ✓ |
| Extended warranty | — | — | — | ✓ |
| All parts covered | — | — | — | ✓ |
Additional information
Consumable wear parts are items that wear during normal machine operation. Vapormatt 4.0 is fitted to all new automatic machines (activated by subscription or as part of a Gold or Platinum service contact) and can also be fitted to existing automatic machines.
One-off servicing and repair
Need support without an ongoing contract? Vapormatt also offers one-off servicing and repair for wet blasting systems, including machines supplied by other manufacturers.
FAQs
Does Vapormatt offer training for operators and maintenance staff?
Vapormatt's service contracts include unlimited telephone advice and support across all plan levels, giving your team direct access to expert guidance whenever it is needed. For more specific training requirements, it is recommended to contact the aftermarket team directly to discuss what options may be available alongside your service contract.
What happens when my service contract expires?
Details around contract renewal are not outlined on this page, but it is advisable to plan ahead and speak to the Vapormatt aftermarket team before your contract lapses. Allowing cover to lapse could leave your equipment without priority breakdown support, fixed labour rates, or access to the other benefits your plan provides. The aftermarket team will be able to advise on renewal options and whether upgrading your plan level makes sense based on your operational needs.
Can Vapormatt service wet blasting equipment from other manufacturers?
Yes. Vapormatt provides servicing, repair, and aftermarket support for wet blasting machines supplied by other manufacturers, not just their own equipment. This applies to both ongoing service contracts and one-off servicing and repair jobs, making Vapormatt a flexible support option regardless of which system you operate.
What counts as a consumable wear part?
Consumable wear parts are components that naturally degrade through normal machine operation. These are distinct from parts that fail unexpectedly or due to a fault. Coverage for consumable wear parts is included in Gold and Platinum contracts, helping to reduce unplanned expenditure on routine replacement items.
Is there a minimum contract length or commitment period?
Specific contract terms and lengths are not listed on this page and will depend on your individual requirements. To get accurate information about contract durations, pricing, and what is included for your particular machine, it is best to contact the Vapormatt aftermarket team directly for a tailored quote.